JW
Jaco W

1 reviews | Active since May 2016

19 Jan 2017, 15:52

Dont make a promise you cant keep

<p>Bought a marked off item on Tuesday. Came to the till and suprise suprise it scans the wrong amount. I make the cashier aware of this and I am told to go and fetch the price tag. Off I go and bring it back supervisor is called and look at it. I remind them of the double the difference promise but is quickly told only if the discount price has a barcode on. Guess thats the PNP fineprint then. Asked to get it at marked down price and is told have to ask manager first and I wait. After a while told cashier just complete transaction I have to leave. On my way out person comes back they can give it at marked down price.. Really... reported to PnP consumer line and is told I will be called. 2 days and still waiting. Guess they not calling. Really hate to shop at PnP not sure why I do this to myself </p>

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Replies (1)
Pick n Pay
Pick n Pay's reply19 Jan 2017, 18:07
Official

Good day Jaco,

Thank you for taking the time to write to us.

Kindly accept our apologies for the inconvenience caused.

We are addressing the issue of the incorrect pricing and will revert with feedback.

Our Double The Difference Policy states: If any item scans at a higher price than displayed on shelf and the barcode corresponds, we will give you the item at the marked price, plus double the difference off the first item and the subsequent items at the lower price.

View the T's and C's here>>> http://www.picknpay.co.za/customer-communication

Kind Regards

Anwar Mooideen