YV
Yolandi V

1 reviews | Active since Nov 2019

25 Nov 2019, 16:55

Don't go to Elgin Pick n Pay

What a terrible Pick n Pay Service is terrible, when you want to purchase 1-6 carton siggarettes, the tellers pull up their shoulders and just say we don't have, they don't even try to go look if there is.... (not the first time I experience this) Their meat is terrible (off) and the meat isle smells terrible. Their bread is extremely old, they bake bread and when you order they say I will go fetch for you fresh rolls in the back, when you get home the rolls are extremely hard. When you phone the customer service complaint department they take all your details and say "I will give you a reference number" and put you on hold forever. Up to know I'm still waiting....

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Replies (1)
Pick n Pay
Pick n Pay's reply29 Nov 2019, 12:25
Official
Good day Yolandi, 

Thank you for contacting Pick n Pay. Apologies for the late response.

Please accept our apologies for the poor service experienced. We view this incident in a very serious light, we are busy addressing this with our management team. 
 We value you as a Pick n Pay customer and are committed to improve continually on our service levels.  Kind regards,
The Pick n Pay Team