1 reviews | Active since Aug 2016
Don't do online shopping at Pick 'n Pay!
I had a bad experience with Pick 'n Pay online shopping. Last Tuesday evening I was looking for a specific brand of beer that was unavailable in the shops. And I found it at Pick 'n Pay online. I was delighted and ordered it, but before ordering it I phone their customer service to find out whether if I shop online it is guaranteed that the product will be there, because that same day it wasn't. And they said yes. So I went ahead and ordered. On the website it said I could collect it on Thursday morning between 10 and 11 am. When I arrived there I was told that there wasn't stock. Another customer also arrived there finding that there wasn't stock of the items he ordered online. The money was taken from my card the day before already. I was told that they would cancel the order and refund me. Which was first of all not acceptable, because if I order something online and pay for it I expect to get it. But to add insult to the injury as I am writing this complaint, I haven't received my refund. I have just spent 15 minutes online with customer care, they were very helpful and cancelled my order, which was never cancelled. But this was a total waste of my time. I will never do online shopping at Pick 'n Pay again. Hopefully I will get my refund, which could take up to a few days I was told :-(
Thank you for your response. I still will for the reasons that you mentioned then definitely never by online at Pick n Pay again. I expect to have my order reserved and put aside, otherwise the online part can be discontinued as a service from Pick n Pay as it does not serve any purpose and is poorly managed.
Now it is in my court to get my money back from the bank? This is even more unacceptable. The order was not cancelled by the Pick n Pay Hyper Faerie Glen, that is why I didn't receive my money back. Only today after phoning the customer care it was cancelled.
Not a satisfying response.
Regards
Heidi Smith
Thank you for your response. I still will for the reasons that you mentioned then definitely never by online at Pick n Pay again. I expect to have my order reserved and put aside, otherwise the online part can be discontinued as a service from Pick n Pay as it does not serve any purpose and is poorly managed.
Now it is in my court to get my money back from the bank? This is even more unacceptable. The order was not cancelled by the Pick n Pay Hyper Faerie Glen, that is why I didn't receive my money back. Only today after phoning the customer care it was cancelled.
Not a satisfying response.
Regards
Heidi Smith
You didn't run out of stock. There wasn't any stock to begin with.
You didn't run out of stock. There wasn't any stock to begin with.