AB
Alistair B
1 reviews | Active since Sept 2010
10 Oct 2017, 10:05
Don't Care Attitude
Sometime ago i lodged a query regarding missing double points on a Wednesday on the Pic 'n Pay Website. No response. I sent a reminder. No response. I then e-mailed a complaint regarding the lack of response to ********** NO RESPONSE!!!! I sent a further complaint and was contacted by someone at "Contactsuite" This person promised to escalate my complaint. NOTHING HAPPENED!!! I lodged a complaints last week regarding the non availability of FIVE advertised items. NO RESPONSE.
IS THIS THE LEVEL OF SHODDY CUSTOMER CARE WE CAN EXPECT FROM PICK 'n PAY?????????
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Replies (1)AB
Alistair B's updateReviewer Update
12 Oct 2017, 16:19Firstly I have not had any missed calls and therefore challenge your statement that you tried to contact me.
Secondly I never said I made a purchase on the date in question. I stated that there were no double points on the day. I shopped at a competitor on that day due to there not being doubled points and the store staff were ignored by your Smart Shopper call centre when they attempted to gets a reason for there being no double points.
Thirdly you have not responded to my complaint regarding the ignoring of my e-mails on numerous occasions. THIS IS THE A MAJOR ISSUE!!!!! YOU APOLOGISE BUT DON'T SORT OUT THE COMPLAINT!!!!!
AB
Alistair B's update12 Oct 2017, 16:19
Reviewer Update
Firstly I have not had any missed calls and therefore challenge your statement that you tried to contact me.
Secondly I never said I made a purchase on the date in question. I stated that there were no double points on the day. I shopped at a competitor on that day due to there not being doubled points and the store staff were ignored by your Smart Shopper call centre when they attempted to gets a reason for there being no double points.
Thirdly you have not responded to my complaint regarding the ignoring of my e-mails on numerous occasions. THIS IS THE A MAJOR ISSUE!!!!! YOU APOLOGISE BUT DON'T SORT OUT THE COMPLAINT!!!!!