MB
Michelle B

1 reviews | Active since Feb 2020

10 Feb 2020, 07:34

Don't care about their customers

We were in an accident on the 5th of January 2020 in the parking area due to a delivery truck that was in the way, busy with deliveries. When I asked the branch for the details of this delivery truck, they simply told me they don't want to get involved. And I was just asking for the name of the company that did the delivery. We support this branch a lot and this is the help we get. I will never support this branch again and I will tell everyone how they don't care about their people that supports them. This is the Pick n Pay at Nelson Mandela drive not at the mall

0
Replies (2)
Pick n Pay
Pick n Pay's reply11 Feb 2020, 11:30
Official
 
Good day Michelle Botha, 
 
Thank you for taking the time to address your concerns with us. 
 
Please accept our apologies for the inconvenience caused. 
 
We are addressing your concerns with our management team. 
 
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. 
 
Kind Regards,           
The Pick n Pay Team 
MB
Michelle B's update12 Feb 2020, 13:37
Reviewer Update
still nobody contacted me, this truck was die cause of this accident and now the insurance does not even pay half of the damage on our car!!!!