DONT call your cusomers DUMMY

I placed an order on ASAP - Pick n Pays delivery service. They took my money, but did not deliver my goods. They have now closed the order. They say they have delivered my goods. I phoned because I did not get my stuff.

They said they would get back to me in an hour and re-do the delivery for end of day. I heard nothing. One hour later I phoned back to ask what was going on and I was told they are working on it. They said they would never tell someone that they could phone back in an hour.

But they did!

My wife had a similar thing happpen to her - and they also said they would get back the same day - it took ages to sort out.

THEN - I got a message from Cusomer care. The letter addresses as Dear DUMMY.

I do not appreciate as a customer being called DUMMY.

What an insult!

DONT call your customers DUMMY. I dont accept this.

You did it in writing too.

I think I will use Checkers 60/60 from now on and you can call other customers DUMMY and treat them like dirt.

But not me anymore.