Don't bother with their online delivery! Poor customer service/damaged items

Ordered online for delivery. Delivery was for yesterday 06/12/21 between 14:00 and 18:00, the payment went through the day before as it does when the order is packed. I made sure to be home and outside during those times since we don't have electricity and no delivery came and without any communication from PnP. Early this morning around 6am I get a message from Dawn Wing to comfirm receipt of my waybill, when I click to see what is going on it says completed. I sent an email to PnP to no avail. The order just arrived this afternoon without any call or text from pnp with regards to the late delivery I paid for a week in advance. And again(happened before an no response received then either) the chocolates ordered are all melted! One cremora box broken and a broken Comfort Fabric Softener. This is for order *** for 06/12/21.

In another order ***, the Heineken was on special for R499 but was charged R598, I sent several emails and completed the online form to no avail.

These issues have been the same for my mom and sister and it seems like the Customer Services just ignores peoples complaints.

You would think this is convenient but when you have issues, no one will respond to your emails. Rather go instore or shop elsewhere

I doubt I will ever shop online at

L