1 reviews | Active since Oct 2019
DON'T AIM FOR PICK PAY
I bought an Aim 43in TV from Pick n Pay Walmer Park, Port Elizabeth, on 26 March 2021. It came with a three-year warranty. On 3 June 2022 we discovered that two of the legs of the stand had cracked. I approached Pick n Pay and was referred to a company called TV Doctor who were unable to help as they did not stock the parts. After some inquiries I discovered that CZ Electronics are Pick Pay's supplier for AIM products. I went ahead and ordered the damaged parts directly from CZ Electronics and they duly delivered at a cost of R322. I then returned to Pick n Pay to ask for a refund of the R322. They declined my request, saying that CZ Electronics did not make refunds on "accessories such as remotes and the stand legs". When I bought the TV it was in a sealed box and nowhere in the warranty certificate does it make any mention of "accessories". I, therefore, demanded a refund. Another consumer who has been taken for a ride!!!!!!!!! SHOCKING SERVICE11111
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for any inconveniences caused to you,
As per the returns policy, the TV was to taken back to Pick n Pay in its original packaging and with the till slip to enable them to book it in with the relevant supplier for repairs. The store can only process a refund provided that the supplier requests them to do so due the product being faulty or unrepairable. The store will not be able to process a refund for items that were ordered by the customer.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for any inconveniences caused to you,
As per the returns policy, the TV was to taken back to Pick n Pay in its original packaging and with the till slip to enable them to book it in with the relevant supplier for repairs. The store can only process a refund provided that the supplier requests them to do so due the product being faulty or unrepairable. The store will not be able to process a refund for items that were ordered by the customer.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,