Don't waste your time with Pick 'n Pay online

Following a very disappointing online shopping experience with Pick 'n Pay, I telephoned the Customer Service dept & received a very lacklustre response from the gentleman I spoke to. He promised to pass my complaint on to his supervisor but I did not receive any further comment or response. I then sent an email and received a very impersonal and disinterested reply in return. Having looked at the other complaints about Pick 'n Pay it seems that all responses are fairly automated and impersonal and that Pick 'n Pay do not value customer feedback! All in all not quite the service and attitude this organization used to have!