DON'T TAKE MY NUMBER IF YOU DON'T INTEND TO CALL!

I had purchased (on separate occasions) a KOBO ebook reader and TELEFUNKEN netpad at the store (PICK n PAY). Due to repairs being needed, I approached the store I'd purchased it at. first I spoke to a staff member, who directed me to the Information desk. The assistant there proceeded to call a supervisor after I explained to both of them, they then decided to call the Manager. I had explained to ***ri the manager (once more) regarding the repairs. The manager then took my contact details and indicated he would be unable to confirm if my chargeable repairs were possible at that present moment but promised to get back to me ASAP. Well,it's 3 days shy of 3 weeks now and still now call to let me know. DON'T TAKE MY NUMBER IF YOU DON'T INTEND TO CALL! very unprofessional...