NM
Ndumiso M
1 reviews | Active since Aug 2014
20 May 2015, 13:50
Don't provide a service if you cannot execute
I made an order online, my delivery was late, total amount was different from invoice received on delivery and invoice when checking out online. I received expired meats, order was wrong. Payed for items that were not on the invoice. Some items ordered did not arrive.<br> <br> Sent two emails made a couple of calls and still no one has handled the situation. It's been close to two months now.<br> <br> The worst was being sent off meat. Someone packed that and sent it. Could not believe that.
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Replies (1)Pick n Pay's replyOfficial
20 May 2015, 14:12Hello Dumi078,
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
We do apologise for the inconvenience caused, and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number :***
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
We do apologise for the inconvenience caused, and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number :***
Pick n Pay's reply20 May 2015, 14:12
Official
Hello Dumi078,
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
We do apologise for the inconvenience caused, and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number :***
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
We do apologise for the inconvenience caused, and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number :***
