AL
Armand L
1 reviews | Active since Oct 2021
11 Oct 2022, 17:57
DO NOT USE THEIR DELIVERY APP
Do not think their delivery app will make your life easier, it does not, they do not deliver late afternoon when most people do not want to go to the market and thinks it would be easier to get their groceries delivered.
What is the use of this app then, very disappointing, and after realizing they would only deliver your order the next day the dont even allow you to cancel your order. Pic n Pay not even worth the 1 star.
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Pick n Pay's replyOfficial
14 Oct 2022, 09:50Hello Armand, Thank you for reaching out to the Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. I am sorry for the service you received. Please help me with the below so I can escalate your complaint: UID (order number) : Customers name: Contact number: Date order was placed: Reason for call: Preferred resolution: By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store/department. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: ***-https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***- Email us at: *** Operating Times: Monday- Saturday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity to have this resolved. Kind Regards,
The Pick n Pay Team
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: ***-https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***- Email us at: *** Operating Times: Monday- Saturday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity to have this resolved. Kind Regards,
The Pick n Pay Team
Best regards,
Pick n Pay's reply14 Oct 2022, 09:50
Official
Hello Armand, Thank you for reaching out to the Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible. I am sorry for the service you received. Please help me with the below so I can escalate your complaint: UID (order number) : Customers name: Contact number: Date order was placed: Reason for call: Preferred resolution: By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store/department. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: ***-https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***- Email us at: *** Operating Times: Monday- Saturday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity to have this resolved. Kind Regards,
The Pick n Pay Team
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: ***-https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***- Email us at: *** Operating Times: Monday- Saturday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity to have this resolved. Kind Regards,
The Pick n Pay Team
Best regards,