Do Not use PnP online Shopping. YOU WILL LOSE!

After contacting the Client Service contact centre I realized that the incident of their delivery system breaking 2 bottles of my online order was never reported by their delivery person.

I had to wade through 20 minutes of explaining and re-explaining the fact that their delivery was not complete and that I expected replacement or at least a refund. I had to explain why their delivery person took the 2 broken bottles. The call centre agent then told me to expect an e-Mail with a reference number. To date I have not received any communication from them. PnP, believe me I do not get mad. I GET EVEN!!!Q