AS
Anzel S

1 reviews | Active since Mar 2009

15 Jan 2016, 17:07

DO NOT USE PICK N PAY ONLINE STORE

I placed an online order with pick n pay online store - today I get an email stating that they won't be delivering today(friday) but have rescheduled for tomorrow. I phoned the call center to say that this is unacceptable (who sits at home on Saturday waiting for pick n pay..). They are only willing to refund me within SEVEN WORKING DAYS. Unacceptable. Last encounter with them was the same - ordered platters for my husband's birthday party and it was only delivered the next day. <br> <br> Surely there is something in the consumer protection act about getting a refund sooner. Secondly, buyers beware - pick n pay online store and the store that fulfills the order (Grove) is unrealiable. Better off spending the money at other, reliable online retailers

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Replies (1)
Pick n Pay
Pick n Pay's reply18 Jan 2016, 08:21
Official
Hello anzel101,

Thank you for taking the time to contact Pick n Pay and for raising your concerns

Please accept our apologies for any inconvenience caused.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***