CB
Chantelle B
1 reviews | Active since Jul 2015
13 Jun 2021, 19:28
Do NOT use Bottles App
I've placed a few orders with them and ALWAYS have some kind of issue. Missing items, incorrect refund, delayed delivery or all 3 at once. On my last order I couldn't update my substitions as it kept timing out so the stuff I essentially needed won't be delivered. The chat options is unavailable as they are away, they won't answer the customer care line. The driver has been on his way for an hour already and somehow on the tracking, he keeps driving further and further away. ***. After this I am deleting it and wouldn't recommend to anyone. Absolutely ridiculous.
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Replies (1)
Pick n Pay's replyOfficial
08 Jul 2021, 08:26Hi Chantelle,
Thank you for your reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response to your post. Due to a technical error we were unable to view responses / feedback from customers on their original posts.
We have raised this as a complaint with the Bottles Support Team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for your reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response to your post. Due to a technical error we were unable to view responses / feedback from customers on their original posts.
We have raised this as a complaint with the Bottles Support Team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply08 Jul 2021, 08:26
Official
Hi Chantelle,
Thank you for your reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response to your post. Due to a technical error we were unable to view responses / feedback from customers on their original posts.
We have raised this as a complaint with the Bottles Support Team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for your reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response to your post. Due to a technical error we were unable to view responses / feedback from customers on their original posts.
We have raised this as a complaint with the Bottles Support Team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,