SC
Suné Calitz
1 reviews | Active since Feb 2020
04 Dec 2021, 18:36
Do not order from pick n pay
My 4th complain about pick n pay and my issue still has not been sorted out. On the 23rd of October I placed an order, as soon as the order on the app showed that my parcel was delivered but I did not receive anything, I phoned and it was said they'll phone me back with an outcome. Till today no one has phoned me back. Now after about 16 phone calls of about 20min each I still do not have an outcome, every single person said they'll phone me back, out of the 16 people only 2 phoned back and said they'll email me a voucher with the amount of my order and an added complementary amount for the inconvenience by the end of the day. Till today I'm still waiting for my vouchers. I really do not know how to deal with pick n pay anymore. I am going to share my story on Facebook and with all my friends, and recommend everyone to rather use Checkers. Pick n pay is quick to take my money but not quick to give the customer service that any shop is supposed to give that is in retail. Or did pick n pay get so big that they do not care about their customer complaints
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Replies (2)0
Replies (2)
Pick n Pay's replyOfficial
05 Dec 2021, 06:54Hi Sune,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the lack in communication from the Asap Team.
We are busy addressing this complaint with the Asap Management Team who will be in touch with you.
Please refer to this reference number: *** / *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the lack in communication from the Asap Team.
We are busy addressing this complaint with the Asap Management Team who will be in touch with you.
Please refer to this reference number: *** / *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply05 Dec 2021, 06:54
Official
Hi Sune,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the lack in communication from the Asap Team.
We are busy addressing this complaint with the Asap Management Team who will be in touch with you.
Please refer to this reference number: *** / *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the lack in communication from the Asap Team.
We are busy addressing this complaint with the Asap Management Team who will be in touch with you.
Please refer to this reference number: *** / *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's replyOfficial
05 Dec 2021, 16:18Hi Sune,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the lack in communication from the Asap Team.
We are busy addressing this complaint with the Asap Management Team who will be in touch with you.
Please refer to this reference number: *** / *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the lack in communication from the Asap Team.
We are busy addressing this complaint with the Asap Management Team who will be in touch with you.
Please refer to this reference number: *** / *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply05 Dec 2021, 16:18
Official
Hi Sune,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the lack in communication from the Asap Team.
We are busy addressing this complaint with the Asap Management Team who will be in touch with you.
Please refer to this reference number: *** / *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the lack in communication from the Asap Team.
We are busy addressing this complaint with the Asap Management Team who will be in touch with you.
Please refer to this reference number: *** / *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,