1 reviews | Active since Feb 2019
DO NOT MAKE USE OF PNP ONLINE SHOPPING!!!!!
It was the very first and very last time I will make use of Pick n Pay Online Shopping!!! I have not received a bin with my online delivery order, one of the items on the list were "not supp****" ( how can you not inform your customers that they will not receive a certain item?? ) and also, the delivery time was for 10:00 - 11:00 and I only received SOME OF THE GOODS at 11:57. This was the most important bin, and the person who delivered my goods couldn't give me an answer as to why. I've been holding on for 30mins on your customer care line and Vanessa ( call center agent ) never came back to me. This is the very first time I've used this service - and the last.
I will not recommend Pick n Pay Online Shopping to anyone! The worst service I've ever received from a retail store.
I honestly hope this complaint will be directed a capable person who will handle my query!
We wanted to confirm the items that were not supp****, to check if you were not charged for them? Please note if you were not charged for them and they are showing as a 0.00 charge on your invoice under the not supp**** items, it will be because the store did not have stock of the item.
We would also like to apologies for the inconvenience that was caused on you receiving your order late & will be sharing this feedback with the Online team to refrain from having the same thing happening in future.
If you need further assistance, please do not hesitate to contact our customer care line on ***.
Pick n Pay Team
We wanted to confirm the items that were not supp****, to check if you were not charged for them? Please note if you were not charged for them and they are showing as a 0.00 charge on your invoice under the not supp**** items, it will be because the store did not have stock of the item.
We would also like to apologies for the inconvenience that was caused on you receiving your order late & will be sharing this feedback with the Online team to refrain from having the same thing happening in future.
If you need further assistance, please do not hesitate to contact our customer care line on ***.
Pick n Pay Team