SK
Shahieda K

1 reviews | Active since Jul 2011

03 Apr 2017, 11:55

Do not honour their price

<p>Do not expect Pick n Pay to value you as a customer or to make you a priority - even after years of shopping at Pick n Pay. Yesterday I went to the Pick n Pay close to us. I bought a few things. I needed Strawberry Jam. The large one showed price of R26,99 and the small R23,99. So I took the large. Get to the till point and it scans R49,99. So I tell them that's not what the label says on the shelve. So a supervisor goes with me to see. So he says it's the wrong label and takes it away and shows me it is supposed to be for the small tin. I then tell him to leave it and I take the small tin. The cashier then rings it up and it's R26,99. I show her the label where it shows 450g for R23,99. She says no it's a wrong label. I tell her but the label specifies it is for All Gold, Strawberry Jam, 450g. She insists it's the wrong label. Now, this is just a R3. I could have walked out, but making me walk up and down twice and to keep telling me it's a wrong label, just got me really hot under the collar. So I demand to speak to a manager, and I'm told he's "somewhere". I say then call him. They say "he's probably outside". And they look at me as they're not sure what to do. So I cancelled it and walked out. Thanks Pick n Pay for making me and my money feel sooo welcome. I did manage to get my stuff at Spar, which is just a block further. Guess your R3 cost you a couple of thousand rand pm. Smart move</p>

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Replies (2)
SK
Shahieda K's update03 Apr 2017, 15:55
Reviewer Update

Wow, super speedy response from not only the Manager, but the Regional office too. Thank you Pick n Pay for restoring my faith in you guys

Pick n Pay
Pick n Pay's reply05 Apr 2017, 11:16
Official

Good day Shahieda,

Thanks for taking the time to write to us.

We are pleased to hear that your query has been resolved and that you are a happy customer.

We Value you as a Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas