1 reviews | Active since Jul 2011
Do not honour their price
<p>Do not expect Pick n Pay to value you as a customer or to make you a priority - even after years of shopping at Pick n Pay. Yesterday I went to the Pick n Pay close to us. I bought a few things. I needed Strawberry Jam. The large one showed price of R26,99 and the small R23,99. So I took the large. Get to the till point and it scans R49,99. So I tell them that's not what the label says on the shelve. So a supervisor goes with me to see. So he says it's the wrong label and takes it away and shows me it is supposed to be for the small tin. I then tell him to leave it and I take the small tin. The cashier then rings it up and it's R26,99. I show her the label where it shows 450g for R23,99. She says no it's a wrong label. I tell her but the label specifies it is for All Gold, Strawberry Jam, 450g. She insists it's the wrong label. Now, this is just a R3. I could have walked out, but making me walk up and down twice and to keep telling me it's a wrong label, just got me really hot under the collar. So I demand to speak to a manager, and I'm told he's "somewhere". I say then call him. They say "he's probably outside". And they look at me as they're not sure what to do. So I cancelled it and walked out. Thanks Pick n Pay for making me and my money feel sooo welcome. I did manage to get my stuff at Spar, which is just a block further. Guess your R3 cost you a couple of thousand rand pm. Smart move</p>
Wow, super speedy response from not only the Manager, but the Regional office too. Thank you Pick n Pay for restoring my faith in you guys
Wow, super speedy response from not only the Manager, but the Regional office too. Thank you Pick n Pay for restoring my faith in you guys
Good day Shahieda,
Thanks for taking the time to write to us.
We are pleased to hear that your query has been resolved and that you are a happy customer.
We Value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Shahieda,
Thanks for taking the time to write to us.
We are pleased to hear that your query has been resolved and that you are a happy customer.
We Value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
