1 reviews | Active since Jan 2015
Do better Pick n Pay
I would like to note that Pick N pay Qualisave Epping Farden Village, is the worst store I've been unfortunate enough to visit and Ive only been there twice. I purchased a cake at this on the 27th January and we had to throw it away as it had a metallic taste to it and it was 2 days before the sell by date. Yesterday, I wated to go an purchase a specific meat item and when I got to the butchery area, there was this horrible rotten meat smell in the air. It was really bad. I then made my way to the cold racks to find the meat, and the lihjts were off, indicating that the "fridge" was off, again with a bad stench in the air. I left my trolley and left the store. i will never go back there. As for the cake issue, it was escalated and I am awaiting feedback from a food technician. The matter was escalated on 30 January 2025 with no your contact centre.
We value you as a Pick n Pay customer, and this is not what we want your experience to be like.
Kindly note that we have escalated the query to the store, they should be in touch with you soon. For your records, please see reference number – *** By proceeding with this request to resolve your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assistance. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, Pick n Pay Customer Care team.
Best regards,
We value you as a Pick n Pay customer, and this is not what we want your experience to be like.
Kindly note that we have escalated the query to the store, they should be in touch with you soon. For your records, please see reference number – *** By proceeding with this request to resolve your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assistance. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, Pick n Pay Customer Care team.
Best regards,