AVdM
Allan Van der Merwe
1 reviews | Active since Dec 2017
10 Jun 2024, 10:15
Disturbing pattern.
In lock down i complained about Pick n Pay Honey Junction, their prices that appeared on the rack were diferent than at the till point. Now i know there is human error, but on every shop i had this problem and it always favoured the shop. Complained to head office, saw some area manager. And the owner had the security gaurd stop me from entering the shop. Pick n Pay Little Falles which a corporate store seem to have the same habbit, iis it so difficult charging your clients what is indicated on the racks, and why is the difference always in Pick n Pay's favour???? Curtomers , start checking your slips after paying, it is disturbing how we as customers are being done in.
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Pick n Pay's replyOfficial
11 Jun 2024, 13:28Hello Allan, Thank you for reaching out to Pick n Pay Customer Care team. We apologize for the terrible customer service you've received as a whole.
The service you've received is not how we treat our customers and we do not take this matter lightly.
We value you as a customer and would like to ensure that our customers receive top and quality service. Kindly note that we have escalated the query to the store, they should be in touch with you soon. For your records, please see reference number -***. By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***. Email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Thank you for choosing Pick n Pay. Kind Regards,
The Pick and Pay Team
The service you've received is not how we treat our customers and we do not take this matter lightly.
We value you as a customer and would like to ensure that our customers receive top and quality service. Kindly note that we have escalated the query to the store, they should be in touch with you soon. For your records, please see reference number -***. By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***. Email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Thank you for choosing Pick n Pay. Kind Regards,
The Pick and Pay Team
Best regards,
Pick n Pay's reply11 Jun 2024, 13:28
Official
Hello Allan, Thank you for reaching out to Pick n Pay Customer Care team. We apologize for the terrible customer service you've received as a whole.
The service you've received is not how we treat our customers and we do not take this matter lightly.
We value you as a customer and would like to ensure that our customers receive top and quality service. Kindly note that we have escalated the query to the store, they should be in touch with you soon. For your records, please see reference number -***. By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***. Email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Thank you for choosing Pick n Pay. Kind Regards,
The Pick and Pay Team
The service you've received is not how we treat our customers and we do not take this matter lightly.
We value you as a customer and would like to ensure that our customers receive top and quality service. Kindly note that we have escalated the query to the store, they should be in touch with you soon. For your records, please see reference number -***. By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***. Email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Thank you for choosing Pick n Pay. Kind Regards,
The Pick and Pay Team
Best regards,