Dissatisfied Pick n Pay ASAP customer

I have been using Pick n Pay ASAP for past 2 years. I rely on them as have a baby and I have medical condition that doesn't allow me to shop and walk freely for long times. My recent orders of late have been arriving 3, 4,5 hours later. I have called in to complain as the store I ordering from is 15minutes away. They advertise Pick N pay ASAP but there's noting asap about this. When depending on groceries, milk and baby things. Yesterday pushed my patience when 5 hours later my ingredients for my Sunday lunch didn't arrive and I had family over. When I called in the order didn't reflect on their side and I was told to reorder and shop again.. From after 10 am till 4pm yesterday to be told that. Then on top of it all the specials in my cart had become out of stock due to my long waiting period. I am frustrated and disappointed in the services of Pick n pay ASAP