Dissatisfied customer

I am extremely dissatisfied with Pick n Pay Ottery hypers services. A TV was bought on the 6/08/2020. The TV was checked and worked fine. The sales person, Celeste asked if we had any shopping to do as we could leave the TV in their care, ( us not knowing they not responsible for any damages or anything after it was purchased, as we were not advised if this by her). We done our shopping in about 15 minutes and had to wait another 15 minutes or more for Celeste to escort us out of the store. When we got home there was a crack in the TV and was clearly damaged. As we don't live far from the store we went back within an hour and was advised nothing can be done and we were informed by Sean, a manger at PnP, it can be escalated to CS. We had to wait 2 weeks when the timescale of the complaint was 2-3 w/d. We constantly had to call back and spoke to 4 other different agents and they just wasted our time. We eventually asked to speak to the GM Gamieda Tim, just to be told there's nothin she can do either as it was not their responsibility to keep the TV ad it was paid for( but we were offered to leave it there and do our shopping). PnP has the worst customer service ever that I have experienced and they didn't offer any offer any compensation for the long timescale or for sending us pillar to post, or for the inconvenience they have caused to a customer as it could have been resolved long ago. We need something to be done about this issue ASAP as we have waited long enough already