1 reviews | Active since Jul 2017
DISSATISFIED CUSTOMER
My name is Nthabiseng and today I had the worst experience at Pick n pay oakfields (Benoni) . On Saturday last week I shopped at pick n pay Brentwood park where on my slip they informed me my smart shopper card had earned a R50 voucher which Is valid until 13/05/2018. Today( 09/05/2018) I went to pick n pay oakfields and picked out products that totaled up to R50 and as I told the cashier I had this voucher, she tried to scan it but it didn't want to function. The lady then called the supervisor and the supervisor along with the packer proceeded to talk about me, assuming I don't know isiZulu. They speculated amongst themselves that I picked the voucher up and that I probably came in my uniform so that I can look 'honest'. They continued to comment that my slip was not perfectly straight and that they wonder what had been done to it. They speculated that I did not have any money to purchase the particular products without the voucher . I felt highly publicly humiliated and entirely disrespected in all aspects. They did not even bother to explain why I couldn't redeem my voucher. I think the pick n pay oakfields management need to take their staff for customer care training.
Good day Mbali,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
Good day Mbali,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
