Dissatisfied customer

So last weekend my family and i went to retail park in beacon bay in east london. My wife had to buy some items at pick and pay clothing and then went to pick and pay grocery store. The clothing side went fast. We split up after shopping at pick and pay clothing. My wife left with our oldest daughter to pick and pay groceries store and I went with our young daughter to shops she wanted to go to. After about 45min of walking around the mall, i called my wife and she told me they're still queuing at pick and pay. I was surprised because they were there for about an hour and my wife told me that she is not buying alot of items. I asked her what the problem was and she told me that the queues were moving very slowly. I decided to continue going to aother shops with my little daughter and phoned again after about 20min. My wife was still waiting to be served. I was furious but decided to go buy my little daughter something to eat and go wait in the car. My wife and older daughter came minutes after my little daughter ate and my wife told me how slow the people were working. We were not happy as we still had alot to so. We went thereafter to food *****s market in Vincent. After packing all our items in the trolley, we went to wait in the queue. I think we were about number 80 or more in the queue, the way the line was long. Within 20 minutes we were done. The line went so fast, we didn't even feel the time. So please pick and pay, learn from food *****s market in Vincent or even superspar in amalinda.