Dissatisfied Customer

I would like to report the pathetic service delivery in the Pick N Pay (Ada Street) in Carletonville. I was at the store to purchase a single item, and when I saw the length of the queue, I decided to proceed to the kiosk in the hope to be assisted quickly. I was told that I cannot be assisted as it would create a problem for them in terms of other customers who would also start to use the kiosk as an express till. I then asked to speak to the manager, at which time, the floor supervisor came to the kiosk. He also maintained that Management had decided to close the express tills that were once present. I was told that I would be assisted on this day, but in future would be asked to follow in the normal queue. <br> <br> I personally would not have a problem following queues if the need arose, but this Pick N Pay has no more than 2 tellers during lunchtime, when it is obviously a busy period. And neither do they have an express queue as most other PnP's DO. I urge Head Office of Pick N Pay to please step in and do something to improve the service provided in this store especially in as far as the tellers and waiting time are concerned. <br> <br> Thanks!!!