1 reviews | Active since Jun 2020
Dissatisfaction about Pick n Pay The Grove service.
Today went to Pick n Pay to pay The Grove mall, to pay my municipal account. The cashier refused to take my half torn R200 note said they not allowed to take it. I told her I just withdrew the money after I wait on the queue for a long time at the bank, she said I should go back to the bank and exchange the R200 note. I told her I can't it's a long queue at the bank.Mind you I wanted to pay R2000. I asked her to call the manager by the name of Thabo, shame he didn't every try to help he just said to me , we don't take torn and stained notes and left me there. I wanted to make a payment of R2000 I ended up using my card for the R200. I went to Spar Silver Oaks and my torn R200 was accepted no drama or issue the cashier used a tape and took the money.. The manager at Pick Pay was unprofessional he didn't even try to help. So disappointed and annoyed. Poor management service if the Highest level.
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team