NP
Nerishin P

1 reviews | Active since May 2012

03 Jul 2017, 08:16

Dissapointing Service

<p>Pick N Pay service levels are dissapointing to say the least.</p> <p>On The 16/06/2017 my Brother purchased 4 x 2 litre milks from Pick and Pay Acropolis Mall in Phoenix.</p> <p>On the 20/06/2017 he opened and found that 1 x 2 Litre milk was off/spoilt and took it back to the store where the manager askes him why bis he bringing the milk 4 days later.</p> <p>What utter nonsense as the expiry date was only for the 27/06/2017</p> <p>To cut a long story short Pick and Pay Phoenix dont want to take responsibility for this and Customer Service keep saying that they cannot get hold of the store</p> <p>It is now come to a point where the question needs to be asked of PICK N PAY</p> <p>Do your customers not rate a service from you and how long does it take to resolve a query</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply03 Jul 2017, 16:02
Official

Good day Nerishin,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the inconvenience caused.

We view this incident in a very serious light and kindly be advised that this has been sent through to management.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,
Thabisile Macuacua

Best regards,