1 reviews | Active since May 2012
Dissapointing Service
<p>Pick N Pay service levels are dissapointing to say the least.</p> <p>On The 16/06/2017 my Brother purchased 4 x 2 litre milks from Pick and Pay Acropolis Mall in Phoenix.</p> <p>On the 20/06/2017 he opened and found that 1 x 2 Litre milk was off/spoilt and took it back to the store where the manager askes him why bis he bringing the milk 4 days later.</p> <p>What utter nonsense as the expiry date was only for the 27/06/2017</p> <p>To cut a long story short Pick and Pay Phoenix dont want to take responsibility for this and Customer Service keep saying that they cannot get hold of the store</p> <p>It is now come to a point where the question needs to be asked of PICK N PAY</p> <p>Do your customers not rate a service from you and how long does it take to resolve a query</p>
Good day Nerishin,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused.
We view this incident in a very serious light and kindly be advised that this has been sent through to management.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua
Best regards,
Good day Nerishin,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused.
We view this incident in a very serious light and kindly be advised that this has been sent through to management.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua
Best regards,
