1 reviews | Active since Oct 2013
Dissapointed - Incorrect Information
<p>I normally buy the PnP no name baby disposable nappies. On the 1st of June something made me count the nappies as the quantity just did not look right to me. I took all the nappies out of the packet & counted it & there was only 24 in instead of the 25 stated on the package. I normally buy 2-3 packs of these per week & it makes me think how many packs did i already go through which had the incorrect quantity? I tried calling PnP Canal Walk today as i always buy it from that sepcific store but the phone rang for 10-15 minutes & i eventually put down as no one answered. I am utterly dissapointed in this as i am a sinlge mother & this makes a huge difference for me.</p> <p> </p>
Dear Karen
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
In order for us to follow up your complaint appropriately with the relevant PnP personnel or Supplier we require the following additional information pertaining to the Nappies.
Your Postal Address
Barcode of the product
Smart shopper Card No
Batch Number
Proof of Purchase
Thank you for your time in reporting your concerns to us and in the resolution thereof.
Please reply to my email address *** with your ref number ***
Kind Regards
Marise Brown
Ref Number : ***
Best regards,
Dear Karen
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
In order for us to follow up your complaint appropriately with the relevant PnP personnel or Supplier we require the following additional information pertaining to the Nappies.
Your Postal Address
Barcode of the product
Smart shopper Card No
Batch Number
Proof of Purchase
Thank you for your time in reporting your concerns to us and in the resolution thereof.
Please reply to my email address *** with your ref number ***
Kind Regards
Marise Brown
Ref Number : ***
Best regards,
I posted a review on the 3rd of June, got reply from Pick n Pay the same day asking me for more information which i gave to them & i was then told that they will get back to me. It is almost October & no one has gotten back to me & i have still been getting bags with less diapers in. If i count all the bags i've found with less diapers in surely i will be able to start my own diaper factory. I am not surprised though that Pick n Pay dont get back to their customers as i've had a previous complaint as well where i bought polony from them & when i used it the colour changed already & when i checked the expiry date it was past already. I went in store to take it back as my family also got
diarrhoea of this & they told me they will investigate & up until today i had no feedback. Totally utterly disgusting.
I posted a review on the 3rd of June, got reply from Pick n Pay the same day asking me for more information which i gave to them & i was then told that they will get back to me. It is almost October & no one has gotten back to me & i have still been getting bags with less diapers in. If i count all the bags i've found with less diapers in surely i will be able to start my own diaper factory. I am not surprised though that Pick n Pay dont get back to their customers as i've had a previous complaint as well where i bought polony from them & when i used it the colour changed already & when i checked the expiry date it was past already. I went in store to take it back as my family also got
diarrhoea of this & they told me they will investigate & up until today i had no feedback. Totally utterly disgusting.