Dissapointed in Online Service and the call centre of Pick n Pay

Pathetic experience. Online special differs from instore; can save on an item R700 but unfortunately NO STOCK and the while stock lasts clause covers them, phoned them and spoke to Cindy and her manager at the call centre and they cannot assist or try and make plan for you to get stock at this special online price. They cannot tell you how many stock they had on hand when the special price started on Monday, and also cannot tell you when the stock ran out, as well as not tell you if any orders were placed to have more stock until the end of this special on 25 Nov, and when there would be stock again. This actually forces you to go to a store and pay R700 more in store OR to rather just go to another chain store that is not Pick n Pay. I work with public everyday of my life and also 80% of my day at a call centre and I have to assist and make a plan for my customers when there is no stock, no is never an answer in my workplace. I have to walk the extra mile, but because it is the online and call centre they do not do the same. So online...customer service is non existent, but instore a rain check can be given but not for online purchases. Not happy. Very dissappointed, and I am a very loyal customer of this chain store, which makes me feel that I would rather support another chain store than Pick n Pay in future, seeing that customers are not important to keep, you can take your money elsewhere and buy somewhere else that to walk the extra mile.