Dissapointed customer

Good day,

I am extremely unhappy with the service I received from Pick n Pay Online and capitec bank .

I placed an order for food and diapers for my children, as these were urgently needed. I paid a total of R445, but only received 2 items worth R107. The rest of my order was not delivered.

I immediately contacted Pick n Pay to request a refund so I could purchase the missing essentials, especially diapers for my children. I was informed that the money is being held by the capitec bank. However, after contacting capitec bank, they advised that the funds are still with Pick n Pay and that it may take 3 to 5 days for the refund to be processed.

This delay is unacceptable, as my children are currently without diapers due to this issue.

I urgently request that my refund be processed immediately so I can purchase the necessary items.

I am very disappointed with this experience and will reconsider using Pick n Pay Online in the future.