Dissapointed Customer

I recently contacted Pick N Pay to activate my Card in order to use my points balance on my card. At the Current time I had in rand value R94 worth of points. After they activated my smart shopper card all my points were gone. I contacted pick n pay customer service and they said they would sort it out. A week later it was still not sorted out so I contacted them again. Then they said they had a backlog and they would mark mine as urgent and send it to a supervisor. 2 Months later still NO SERVICE!! I spend allot of money at Pick N Pay and deserve my Points , why is it now that I have to beg you to fix the problem. Im sorry but Pick N Pay your customer service is no good. Complaint Ref: ********** 40 Card No: ********** ********** 45