LG
Linya G

1 reviews | Active since Apr 2019

16 Apr 2019, 18:27

Dissapointed by Pick 'n Pay Glengarry

Very unhappy with my experience at Pick 'n Pay Glengarry today. Their card machines were not working, so I had to draw money from the ATM in the shop to pay cash. One of the notes that came out of the ATM had a corner torn off and Pick 'n Pay refused to accept it. So I had to draw more cash. Upon arriving at home I saw on my till slip that they had not given me discounts for many of the promotion items that I purchased (e.g. buy two save R10). I also checked the SA Reserve Bank website and it states that a note holds the full when less than a third is gone or mutilated.

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Replies (1)
Pick n Pay
Pick n Pay's reply18 Apr 2019, 14:14
Official
Good day  Linya, 

Thank you for choosing Pick n Pay.  Please accept our apologies for the delay in response and any inconveniences caused to you.  We view this incident in a very serious light, we are busy addressing this with our management team. 

Your reference number is ***. We value you as a Pick n Pay customer and are committed to improve continually on our service levels.  Kind regards,
 The Pick n Pay Team