JF
Janene F

1 reviews | Active since Oct 2014

23 Sept 2019, 12:16

Dissapointed and fooled!

I app**** for a store credit card, and was approved. I went into the store on Friday, and was royally embarrassed when the card decline, after I was assured it was linked and registered. So after 3 store visits, almost 6 hours in total and conversations with almost 15 call centre ladies, no one can give me a reason as to why my card decline at the tills or why I have credit, but is unable to get any straight answers or resolutions to my query. I have been put on hold so many times, my bill is almost R300. I am totally disappointed in this store, for so may reasons. No wonder people prefer Checkers.

0
Replies (1)
Pick n Pay
Pick n Pay's reply23 Sept 2019, 15:11
Official
Good day  Janene  Thank you for taking the time to address your concerns with us.    Kindly accept our apologies for this inconvenience.    We are busy addressing this with the store accounts team & correspondence to your complaint will be done via this team.   We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.     Kind Regards,   Pick n Pay Team