mK
melanie K
1 reviews | Active since Apr 2011
13 Sept 2018, 18:08
Dissapointed
I received the pick n pay liquor brochure date 24/8 to 2/9 and being the competition fanatic I am I saw the Sper wine ad to win a Smeg fridge( I have a picture of the ad but can not attach it )for some unknown reason expiry for this deal 30/9 .....there were 2 deals 1 was purchase a bottle of of the Spier wine at R140 save 25 , THE OTHER which I understood referred to the to the competition was any 2 of the participating wines for R270 and go into the draw to win the fridge , I went in last Thurs and no the cashier was adamant the deal was until the 2nd , I left as I had an appointment elsewhere i phoned the toll free number on the brochure and the guy had NO idea what brochure I was referring to or what I was talking about !!!!! Put me through to Deisiree at Clearwater who he said was manager ( it was the food section ) I went in on Fri they called Desiree who called a manager and the6 assured me I would be entered in the competition ( they would let me know by Mon ) it’s Thursday !!! No call my argument is I didn’t pay R270 i had to pay Full price for each bottle and I am still non the wiser if I have been entered into the competition......a bit of a marketing glitch because if you look at the ad for this competition it appears in a different ‘block’ and then lack of response from the manager .....a poor show If you ask me ............ I will probably return the wines
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Replies (2)
Pick n Pay's replyOfficial
17 Sept 2018, 14:46Hi Melanie,
Thank you for taking the time to write to us.
Please accept our apologies for the delay in response.
We currently have many competitions running at the same time. Kindly forward us the pictures for the competition you are querying about to enable us to check up on this for you.
Email address: ***
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Best regards,
Pick n Pay's reply17 Sept 2018, 14:46
Official
Hi Melanie,
Thank you for taking the time to write to us.
Please accept our apologies for the delay in response.
We currently have many competitions running at the same time. Kindly forward us the pictures for the competition you are querying about to enable us to check up on this for you.
Email address: ***
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Best regards,
Pick n Pay's replyOfficial
20 Sept 2018, 12:55Hi Melanie,
We have received your email sent to *** and have queried this further.
Please take note that the competition ends on 30 September however the special advertised in the catalogue was valid until 02.09.2018.
As per the T's & C's of the competition, you can enter the competition as many times as you wish by simply swiping your smart shopper card with every purchased of the participating product.
As long as your smart shopper card was swiped with the purchase done you would be automatically entered in to the draw as the participating products barcodes would have been flagged on our system by our competitions department.
The store would not have been aware of the special last week as it hand ended on 02.09.2018. We run different specials on a weekly basis therefore they will only have copies of the current specials and not the ones that have ended.
Assuring you of our best attention at all times,
Kind regards,
Vanitha Venketas
We hope that the above explanation assists with your query.
Best regards,
Pick n Pay's reply20 Sept 2018, 12:55
Official
Hi Melanie,
We have received your email sent to *** and have queried this further.
Please take note that the competition ends on 30 September however the special advertised in the catalogue was valid until 02.09.2018.
As per the T's & C's of the competition, you can enter the competition as many times as you wish by simply swiping your smart shopper card with every purchased of the participating product.
As long as your smart shopper card was swiped with the purchase done you would be automatically entered in to the draw as the participating products barcodes would have been flagged on our system by our competitions department.
The store would not have been aware of the special last week as it hand ended on 02.09.2018. We run different specials on a weekly basis therefore they will only have copies of the current specials and not the ones that have ended.
Assuring you of our best attention at all times,
Kind regards,
Vanitha Venketas
We hope that the above explanation assists with your query.
Best regards,