Disrespecting Customers

<p>Went to PnP Elspark to sort out a query regarding a double deduction from my cheque account. I asked to speak to the manager and I was told that he could'nt see me because he was busy. I asked the employee (Goodness) to tell the manager, that he cannot tell me he's busy and that my query is important. She started screaming at me, telling me that I have no right to talk her raising my voice, I tried 10 minutes convincing her to speak to the manager to no avail. PnP Elspark have absolutely no Employee Training on how to deal with upset customers, and rater makes the situation worst. As for the Manager (Jonathan) he thinks running a Pnp is thesame as running a takeway shop, not damaging the PnP BRAND.</p>