NM
Nkululeko M

1 reviews | Active since Nov 2016

21 Nov 2016, 19:40

Disrespected and humiliated by the cashier

<p>Good day</p> <p>Today I went to pick n pay Rosebank to purchase an Item in the morning At 10:16. I was assisted by a cashier by the name of Pauline Ramohlokoana.</p> <p>I had R100 note on me, I didn't have any less amount but that R100 note. The cashier gave me a very bad attitude and told me that I know very well that they struggle to get change and I should know very well that when I come to purchase something at pick n pay I should not come with a note that will need change, she even told me that I work for a retail I should know about that. She yelled at me infront of other customer's who were behind me, I felt like a complete fool and I was so embarrassed. She made me feel like I don't make any difference by visiting their store, this lady humiliated me and was talking about me with other customer's who were behind me and laughing at me while I was at the store infront of her!!! . It was like I'm nothing. The thing is how is it my problem with the pick n pay cashier's struggling to get change??? No man . And the attitude I always get at this store is just really not on, and I love shopping at pick n pay. Ok does pick n pay give good service to people who wear suits and ties and give bad service to other people who work at retails or restaurants or even cleaners??? No man. I'm really hurt even right now.... I must say. And I think twice since I got this experience about buying at pick n pay.</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply22 Nov 2016, 16:53
Official

Good day Nkululeko,

Thank you for taking the time to address your complaint with us.

Please accept our sincere apologies for the poor service experience.

We are busy addressing your concerns with our management team.

Kind regards,

Vanitha Venketas