1 reviews | Active since Jul 2018
Disrespect by Manager
Good Day
I've had one of the worst experiences at your Hatfield shop. I intended to buy a clere skin cream. When I took it at the shelf , it said R19.99 but when It scanned at the till, it reflected as R55.99. From the policy clearly reflected that if a product scans at a higher price , I get the item at the lowest price. The cashier I spoke to was so rude. I then asked to speak to the manager, a figure called Kaye came and spoke to me in a rude manner and told me that the barcodes don't match. The attached picture clearly shows the item showing the price of R19.99. I'm not happy with this experience because if you check my smart shopper points , I shop alot at pick n pay and such behaviour really shows the disrespect that pick n pay shows us as customers.
Kind Regards
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We were unable to respond to your post due to technical difficulties. We have been advised that the store management did contact you on 27.11.2018 to resolve your complaints.
Should you need any further assistance please feel free to email us on the following address: ***. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We were unable to respond to your post due to technical difficulties. We have been advised that the store management did contact you on 27.11.2018 to resolve your complaints.
Should you need any further assistance please feel free to email us on the following address: ***. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team