Disregarding the Consumer Protection Act and BAD customer relations.

Pick n Pay, the service is unfortunately getting worse by the day. Faerie Glen got new managers who do not help a customer out or even talk to customers face to face. This happened both times i needed assistance. PnP online was meant to exchange my products that Faerie Glen was responsible for messing up and did not even bother trying to help me out. I never got my products in the end because Faerie Glen would not exchange the product as per the policy and disclaimer written by PnP). When i told them i do NOT want a refund, i would like to exchange in store as per the Consumer Protection Act, they brushed it off and just did what they wanted. This is against the Consumer Protection act!!! The least they could have done was told me i can collect my items in store. I did not want a refund. I have emailed customer service - no response. I had to keep calling in and going on hold for over an hour before an agent picked up only for them to give me feedback that they had gotten more than a week before! PnP... Where is your customer satisfaction going? Why do you not comply with the CPA?