Disppointed Customer Pick n Pay Greenstone

I'm so disappointed with the service that i received at Pick n Pay Greenstone, on Wednesday the 27.03.2019 i went to Pick n Pay Greenstone to do my grocery shopping, there were no trolleys so i saw one of the employees(a gentleman) giving one of the customers a trolley, i asked him where he got the trolley from and can he please get me one, the gentleman refused so i asked why is he not getting me a trolley but he was able to give the other customer a trolley he said that I'm making noise and he will walk away, i went to him so i can look at his name tag and report him to the manager, he was wearing a name tag with the name Luyolo on it, i went to the customer service and ask for a manager and a gentleman by the name of Deresh asked me who Luyolo manager was and said that all the managers are not available and they have more than 10 managers at Pick n Pay so he cannot help me because i do not know who Luyolo reports to and they do not haave a person with that name working at Pick n Pay, i told them that the person was wearing a uniform and Deresh said i do not listen because he has already explained to me that the managers are not available, so i told him that so Luyolo is behaving like that because managers are not available at the store, so he just walked away from me , i also walked away and started doing my shopping but i was not happy with the treatment that i got ,as i was doing my shopping i asked one of the lady that was busy packing stock if she knew Luyolo she said that they do not have a person working in the store with that name then i saw "Luyolo" waliking past, i told the lady that the gentleman that just passed us is Luyolo she said no that is Ezile and i asked her why is he wearing a name tag with the different name then i told the lady that he was rude to me and even threatened me because he was waving his hand around and said he will not even borrow me his pen because i do not want to listen to him, and i told the lady that Deresh told me that there are no managers available to assist me, the lady said Deresh is the manager, yes some managers are attending a meeting /Training but he is the manager and he is supposed to help you, and i should have known that he was the manager because he was hiding his name tag and when i sked one of the ladies at the customer service to spell his name for me she looked scared and said that she doesn't know how to spell this name, and Deresh did not want to assist me because i told him that i was going to report him, the lady called Ezile and said that you are not supposed to speak to customers like that and he said that he doesn't feel like he did anything wrong and i told him that if he doesn't feel like he anything wrong then why are you talking to us and why are you wearing a name tag with the wrong name, he said that he is going to walk away because we are making noise which he did again, so Ezile is behaving like that because he knows that when we report Luyolo Pick n Pay will think that we re making up stories because there is no such a person with that name at the store, and he can do what ever he want because he will never be reprimanded, and Deresh is hiding his name tag because he doesn't want resolve customers queries, why is he a manager if he lacks the s****s, i was treated badly by Ezile but instead of rectifying the situation he **** and said that all the managers are not available while he is the manager, is this what Pick n Pay is all about, employing ***** and violent staff members to mistreat customers . I'm so disappointed.