BW
Bea W

1 reviews | Active since Jan 2018

05 Jan 2018, 14:34

Displaying discounted prices that only come into affect 4 days later

I bought 2 mops on 5 January that had the price displayed as being much less than what was rung up at the till. When I queried it and went to fetch the price tag, they said that the lower prices only come into effect on 9 January. Only once they folded open the price display could one read the (very small) words that stated that the discounted price is valid from 9 January. I called the manager, who did give the items to me at the discounted price after some serious talking. Unfortunately I did not pick up that I paid the full price for the 3rd 'discounted' item I bought (a frying pan) - which was R159,99 instead of the displayed R99. Surely this is misleading the unsuspecting customer? How can a retailer (4 days before the time!!!!!) prominently display a price that's not yet applicable, and on top of it, with the price tag folded in such a way that one cannot see the "valid from"? O yes... and one of the fridges smell of rotten meat.... couldn't get away from the 2 adjacent isles fast enough. Last time you'll find me shopping there. What a pity, as I've supported them for 22 years.

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Replies (1)
Pick n Pay
Pick n Pay's reply09 Jan 2018, 14:17
Official

Good day Bea,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas

ermans