VM
Voyager M
1 reviews | Active since Jul 2011
06 Apr 2019, 11:47
Dismal fail on order delivery and customer service
With reference to online order ********** 051 and customer service ref 135309. Timeslot booked - no delivery. Several phonecalls made, and was told “all drivers have left for the day. We will have to make special arrangements for tomorrow between 10 and 11” Time has come and gone, but still no delivery. They have debited my account, but have not produced on their commitment. Customer service also yet to respond to mail sent. Pathetic service that we are still expected to pay for. Will not shop online OR in-store ever again. As a consumer, I expect a certain level of customer service, not ignorance.
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Replies (2)
Pick n Pay's replyOfficial
19 Apr 2019, 10:32.
Pick n Pay's reply19 Apr 2019, 10:32
Official
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Pick n Pay's replyOfficial
19 Apr 2019, 10:57Good day Mr McLean,
Thank you for taking the time to write to us regarding your online experience.
Please accept our sincere apologies for the delay in response as we were unable to respond to your post due to unforeseen technical issues on this site.
We have done a follow up with our Online Team and have been advised that they have attended to your complaint sent via email and your feedback has been passed on to our Online Shopping team.
Should you need any further assistance please call ***to be assisted immediately or feel free to drop our Online Team an email on *** to enable them to assist you.
Kindly take note that there is a waiting period for email communication as emails do go into a queuing system.
We appreciate you as a valued Pick n Pay customer and do value your feedback to enable us to improve on our services to our customers.
Kind regards,
The Pick n Pay Team
Thank you for taking the time to write to us regarding your online experience.
Please accept our sincere apologies for the delay in response as we were unable to respond to your post due to unforeseen technical issues on this site.
We have done a follow up with our Online Team and have been advised that they have attended to your complaint sent via email and your feedback has been passed on to our Online Shopping team.
Should you need any further assistance please call ***to be assisted immediately or feel free to drop our Online Team an email on *** to enable them to assist you.
Kindly take note that there is a waiting period for email communication as emails do go into a queuing system.
We appreciate you as a valued Pick n Pay customer and do value your feedback to enable us to improve on our services to our customers.
Kind regards,
The Pick n Pay Team
Pick n Pay's reply19 Apr 2019, 10:57
Official
Good day Mr McLean,
Thank you for taking the time to write to us regarding your online experience.
Please accept our sincere apologies for the delay in response as we were unable to respond to your post due to unforeseen technical issues on this site.
We have done a follow up with our Online Team and have been advised that they have attended to your complaint sent via email and your feedback has been passed on to our Online Shopping team.
Should you need any further assistance please call ***to be assisted immediately or feel free to drop our Online Team an email on *** to enable them to assist you.
Kindly take note that there is a waiting period for email communication as emails do go into a queuing system.
We appreciate you as a valued Pick n Pay customer and do value your feedback to enable us to improve on our services to our customers.
Kind regards,
The Pick n Pay Team
Thank you for taking the time to write to us regarding your online experience.
Please accept our sincere apologies for the delay in response as we were unable to respond to your post due to unforeseen technical issues on this site.
We have done a follow up with our Online Team and have been advised that they have attended to your complaint sent via email and your feedback has been passed on to our Online Shopping team.
Should you need any further assistance please call ***to be assisted immediately or feel free to drop our Online Team an email on *** to enable them to assist you.
Kindly take note that there is a waiting period for email communication as emails do go into a queuing system.
We appreciate you as a valued Pick n Pay customer and do value your feedback to enable us to improve on our services to our customers.
Kind regards,
The Pick n Pay Team