Dishonesty by staff and manager
<p>I went into pick n pay Bluff to purchase energade drinks, when i got there the price was R9. 99 so i took 30, when i got to the till the cashier began to ring up my purchase, when i looked at the screen i noticed the price was R10. 49, i stopped her and queried the price, i told her the price in the fridge shows R9. 99, then i told her to hold on while i go check the prices again, when i got to the fridge i took photos on my cell phone to go show the teller, while taking out pictures i noticed one of the pick n pay employees watching me taking out pictures, when i got to the till i showed the teller the pictures and she immediately rang for the supervisor, when the supervisor got there we showed her the pictures and she asked me to come with her to the fridge again, when we got there which was not even 3min later all the prices had been changed from R9. 99 to R10. 49, she immediately told me "can you see its all showing R10. 49" and started walking away from me, i told her to stop and look at the pictures that i took out just a few minutes ago and she continued walking away from me ignoring me, i went to the teller and asked to speak to the manager, his name is Shane from pick n pay Bluff store, he rudley asked me what's the problem, when i showed him the proof on my phone his response was "You are lying and i dont know where u took the pictures out from" , i was in shock , he then told me "i cant help you and you must go pay R10. 49 each" .. I told him im disgusted at the dishonesty of the pick n pay staff and i asked him to go view camera footages, he then rudley told me "we got no cameras in pick n pay" he then told me "i cant help you".. I did immediately walked out without help or the energades, when i got back to work i called pick n pay call centre to lay a complaint, i was assisted by Rochelle and i was told the area manager known as Mr Logan would contact me, to date i have not heard from Logan, i have made over 11 calls tonpick n pay and NO ONE is helping me out, a collauge of mine went back to pick n pay to get the energades and Shane gave it to him at R9. 99 because i said i was going to contact head office. SHANE the BLuff store manager told my collauge that " maybe i wanted it at a lower price cos i wanted to pocket the change.. (Which was R15).. I am utterly disgusted with Pick n pay bluff, especially with the manager, he is incompitant and does not know how to treat or speak to both staff there and customers. NO one is sorting this out and my story and experience is not going to stop here on hello peter if i dont get an apology from Shane. I want this sorted out, i have pictures as proof in my phone as well as dates and times that the proof was taken, Reagrds, Disgusted and not impressed customer</p>
Good day Bev
Thank you for taking the time to write to us.
Kindly accept our sincerest apologies for the unfortunate shopping experience.
We will address the issue with our management team and will be in touch with feedback.
Kind Regards
Senabelo Ndlovu
Good day Bev
Thank you for taking the time to write to us.
Kindly accept our sincerest apologies for the unfortunate shopping experience.
We will address the issue with our management team and will be in touch with feedback.
Kind Regards
Senabelo Ndlovu
I await feedback as i am not getting help from anyone at pick n pay higher management/head office. My contact details: ********** 742/ ********** 001 option 1
I await feedback as i am not getting help from anyone at pick n pay higher management/head office. My contact details: ********** 742/ ********** 001 option 1
