1 reviews | Active since Oct 2023
Dishonesty
On the 19th of October 2023 I received a smart shopper voucher which l claimed in the app and made screenshots. The voucher was only valid that day between 2-3pm. Before i left my house l called the Customer Support because my voucher had vanished from the app and l spoke to Daniel who assured me that it will reaper, if not l must call again and request to speak to him when am done with my shopping in store. I called again but Daniel was on lunch and spoke to Amelia Tamia Lucas (sent her my voucher screenshots) after a long call she then assured me that l can go ahead and make my purchase, pay full amount in store then send her my grocery slip then they will refund me my R250.During the call I personally asked her "do you guarantee that l will get my money back" twice l asked her and she confirmed a partial refund to the value of my voucher R250. I sent her her my till slip but the following day l received an email with the following responce"I do apologize as the investigation of your voucher has been completed , however the final verdict was that you were not eligible for the voucher." This is all after the assurance of getting my money back. I could have not bought anything had l known I will not get my partial refund. The dishonesty was uncalled for, l still want my money by the way
I am well aware what happy hour entails but l would not have left my house had Daniel not mislead me that the voucher will be reloaded again at 2pm. In addition l would not have made an unnecessary purchase had Amelia not guaranteed my R250 partial refund.. Your calls are recorded for quality and control purposes isn't it? Please listen to my calls l had with Amelia and she vouched multiple times that l should proceed with the purchase. In both these calls your customer agents misled me with false information. I was under the guidance of your customer agents.
I am well aware what happy hour entails but l would not have left my house had Daniel not mislead me that the voucher will be reloaded again at 2pm. In addition l would not have made an unnecessary purchase had Amelia not guaranteed my R250 partial refund.. Your calls are recorded for quality and control purposes isn't it? Please listen to my calls l had with Amelia and she vouched multiple times that l should proceed with the purchase. In both these calls your customer agents misled me with false information. I was under the guidance of your customer agents.