SM
Siyabonga M

1 reviews | Active since May 2016

03 Aug 2016, 14:08

Dishonesty at this store

<p>It was local govenment day and I was very happy until I went to Pick 'n Pay at Umlazi, KwaMnyandu mall. </p> <p> </p> <p>I went to the mall with the intention of buying my son's food and nappies however Pick n Pay did it again. Guess it's a Pick n Pay thing to be dishonest. </p> <p> </p> <p>I went to the nappies isle and when I got there I saw a pack of 60 nappies (if im not mistaken) at a price of R127. 99. I was so excited because it was low price as they claim in their adds. </p> <p> </p> <p>I took 1 from the shelf where there were small nappies, then I took the other jumbo pack on the below shelf to make it 2 nappies Jumbo pack. </p> <p> </p> <p>When I'm at the till I see the price is now R168. 99 which I was amazed. Bare in mind there was never a price of R169 on the shelf. </p> <p> </p> <p>I asked to speak to the manager and this guy named Musa came and said it is R169. He said let us head to the shelf's, when we arrived there was a price inserted of R169. </p> <p> </p> <p>I told him this price was never here and he never commented on that, he just said there is nothing they can do. Is this the best service to be given to us? Are we worthy of being deceived like this? </p> <p> </p> <p>I am asking hello Peter to assist us as we can not be decieved like this. </p> <p> </p> <p>I Siyabonga Moloi swear, oath and promise to badmouth Pick 'n Pay until justice is dobe for me. </p> <p> </p> <p>Regards, </p> <p>Siyabonga</p>

0
Replies (2)
Pick n Pay
Pick n Pay's reply05 Aug 2016, 09:57
Official

Dear Siyabonga Moloi

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number: ***

SM
Siyabonga M's update10 Sept 2016, 11:45
Reviewer Update

Hi.

Please note I have not been contacted ever since.

Regards,

Siyabonga