Dishonest staff & manager leads to mistrust and poor customer delivery

I visited & supported your Queensburgh PnP store to do my Christmas shopping on 20 December 2023 at midday. I say supported because we contribute to the turnover of the store when we purchase goods but sadly some of your staff do not see it that way. I write the review because your line of command has failed me dismally. When we get poor service we turn to management to assist, when management fails us then we call head office and when we don’t get feedback then we resort to other platforms to air our poor treatment so that other customers are aware of their rights. I went to purchase fresh vegetables and noticed that the lettuce heads on the shelf were of poor quality, the assistants within that area were trying to help me but Deena said there’s nothing at the back and that is the only stock available. I knew that is is certainly not true because it’s the festive season and post long weekend so fresh stock is definitely in daily circulation; more so at midday is that all the stock you’re supp**** with for the rest of the business day??? I approached a manager Duncan who also stated that there is no stock available at the back until the next delivery. Ten minutes later the stock of new lettuce heads miraculously appeared on the shelf. Thanda gladly assisted me… much appreciated. PnP I ask you, why are some your staff being trained to lie with confidence to customers??? I knew that this is not the truth and upon confirming with other branches they stated that delivery takes place early morning daily & by 9am the ne, fresh stock is replenished. Let me remind you that prices increase but quality and customer delivery decreases at the cost and to the detriment of our hard earned money. What training is provided to your staff that they can bravely show dishonesty to people who support your store? Customers trust a company that's dedicated to fulfilling their needs but clearly this is not the case at this branch. Stop behaving as if we are getting the goods for free, we pay high prices for them. I’m sure the staff who are dishonest also shop for the best products, and will not settle for inferior quality products, so likewise, do not hoard new stock and lie. Do we have to complain and beg for good customer service nowadays? PnP is a prominent brand, please employ staff who are an asset to the brand and not just merely working for the income more than the outcome. Despicable to say the least.