Dishonest Pick n Pay Voucher Policy
I purchased a R500 voucher through Webtickets so I can use it for Pick n Pay ASAP. However, it was not indicated that I will have to use the full voucher on one purchase and I am expected to at least pay an extra R100 on top of the voucher, otherwise the app won't accept the order.
This is not what I paid for and I demand a refund so I can rather use the money at a different vendor.
Helpful (0)
Replies (1)0
Replies (1)'s updateReviewer Update
04 Jan 2025, 12:54Not helpful in the slightest and not resolved either. This was their private reply:
Pick n Pay’s reply04 Jan 2025 at 08:41 Good day,
Thank you for reaching out to the Pick n Pay Customer Care team.
My sincerest apologies on hearing of the bad experience you encountered in our store.
We value you as a Pick n Pay customer, and this is not what we want your experience to be like.
Please note that the voucher can only be used once and the rest of the funds will fall away if not used, please be advised that we cannot refund the funds not used on the voucher.
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below.
Call us on: ***
Email us at: ***
Operating Times: Monday- Saturday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity to have this resolved.
Kind Regards,
Pick n Pay Customer Care team.
Pick n Pay’s reply04 Jan 2025 at 08:41 Good day,
Thank you for reaching out to the Pick n Pay Customer Care team.
My sincerest apologies on hearing of the bad experience you encountered in our store.
We value you as a Pick n Pay customer, and this is not what we want your experience to be like.
Please note that the voucher can only be used once and the rest of the funds will fall away if not used, please be advised that we cannot refund the funds not used on the voucher.
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below.
Call us on: ***
Email us at: ***
Operating Times: Monday- Saturday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity to have this resolved.
Kind Regards,
Pick n Pay Customer Care team.
's update04 Jan 2025, 12:54
Reviewer Update
Not helpful in the slightest and not resolved either. This was their private reply:
Pick n Pay’s reply04 Jan 2025 at 08:41 Good day,
Thank you for reaching out to the Pick n Pay Customer Care team.
My sincerest apologies on hearing of the bad experience you encountered in our store.
We value you as a Pick n Pay customer, and this is not what we want your experience to be like.
Please note that the voucher can only be used once and the rest of the funds will fall away if not used, please be advised that we cannot refund the funds not used on the voucher.
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below.
Call us on: ***
Email us at: ***
Operating Times: Monday- Saturday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity to have this resolved.
Kind Regards,
Pick n Pay Customer Care team.
Pick n Pay’s reply04 Jan 2025 at 08:41 Good day,
Thank you for reaching out to the Pick n Pay Customer Care team.
My sincerest apologies on hearing of the bad experience you encountered in our store.
We value you as a Pick n Pay customer, and this is not what we want your experience to be like.
Please note that the voucher can only be used once and the rest of the funds will fall away if not used, please be advised that we cannot refund the funds not used on the voucher.
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below.
Call us on: ***
Email us at: ***
Operating Times: Monday- Saturday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity to have this resolved.
Kind Regards,
Pick n Pay Customer Care team.