Dishonest Black Friday specials by Pick n Pay

I placed an online shopping order ( Black Friday special around 03:30am). The online order confirmation clearly shows the items and number orders. I subsequently received the incorrect quantity of item ( HTH Floater,1.6kg) and the Ariel liquid was not supp****. I called both the Mulbarton pnp store from which order was dispatched and the customer care for online shopping . It is insisted upon that only 5 x hth floater was ordered. The online call Centre was of no help as no responsibility was taken for a mistake on Pick n pay side, the consultant then started looking for excuses like it was a special so quantity was limited , or because my delivery date was Monday other customers who chose Saturday as delivery received stock etc. This is totally unacceptable ! I request that my order be honored as it was placed and All items be delivered to me ASAP. The Black Friday specials should not be offered online if Pick n pay cannot meet the obligations of honoring a customer’s Order. After many phone calls and time wasted on phone with the so called customer service agent and 1 manager to the next I received the scripted response I see many others have received as shown below. “Your complaint has been escalated to our online team and we were advised as per below:

Pick n Pay reserves the rights to limit quantities and it has been specifically stated on the add that this offer was while stocks last. If the product is sold out we will not be able to supply the quantity required. You have not been overcharged on your order, this is the original reservation amount (not invoiced amount)- please refer to the FAQ's for reservation of funds.” It is sad and infuriating at the same time that these stores are so dishonest and feel like they can continue to take advantage of the consumer by just spewing some Marketing & PR scripted response to customers and not really accept that they were in fault and should be more prudent in their promotions online in future.