DISHONEST AND UNPROFESSIONAL BUSINESS AND STAFF!! WILL NOT REFUND YOUR MONEY

I attempted a first purchase with Bottles on Friday 3 July 2020 at 14:06pm of a few items. The items did not arrive and only at 19:01pm did I receive a call saying 'sorry there were no drivers' I had asked him to then cancel the order and process the refund for which he assured me the next day it would be done....to date I have not received the refund. I called on Monday 6 July 2020 for a follow up and the 'customer service agent' firstly said he would check with finance and let me know when it is done by a call but then proceeded to say I may need provide banking details for them to do the refund... being slightly confused with this statement as they have the card details I asked for the name and surname of whom I was speaking to as well as a reference number of some sort and even asked if the calls were recorded. The agent asked me what I want to do with his name and surname to which I instantly felt furious as I feel it is my right to refer to whom I spoke to when dealing with such matters. Also at a point of needing to trust them yet this is the reaction I received. I eventually got the name and ended the call. I later called back as I did not receive the promised call with feedback or the refund still and I spoke to another gent who had assured me that the refund was now done and should be reflecting in the course of this week.... it is now Thursday 9 July 7 days later and still no refund reflects. I have attempted several calls which appear to be ringing then cutting off. I am really disappointed to say the least and extremely uncomfortable with the fact that important financial details sit with people who refuse to position themselves as ones to be trusted with such information!!!!!!! I WANT OUR REFUND AND I WANT PEOPLE TO KNOW NOT TO DEAL WITH SUCH AN UNPROFESSIONAL AND DISHONEST COMPANY!!!