MS
Monnica S

1 reviews | Active since Jul 2017

17 Jul 2017, 17:20

Disgusting Trolleys and Bad Service

<p>We have been supporting the PnP at Cedar for years now and go there almost every day. I compained many times before about the disgusting, broken trolleys and to top it all off, there were no sanitising wipes available today to at least try and clean the trolley a bit. </p> <p> </p> <p>We also returned an iron weeks ago that did not last for more than six months, but havent heard anything from anyone.</p> <p> </p> <p>Often there are no prices for items and the shelves are empty, I am referring mostly to fresh fruit and veggies.</p> <p> </p> <p>Today I had to leave PnP and go to Woolworth instead and it was not the first time I did this. I will also keep on doing this until there is a drastic improvement at PnP.</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply19 Jul 2017, 09:28
Official

Good day Monnica,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received and poor trolleys.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas