Disgusting treatment PNP

I am beyond the word disappointed from this long time running business pick n pay! My mom purchased beans from the store but only to notice they had a bad taste and smell. My mom immediately ran to the bi. Go check on expiring date and the product was a week expired but still on the display for consumers to buy.

My mom went back to the store- Pick n Pay strand street- the manger on duty was more interested on if the product is the one that caused my mom eye to has an reaction as she was unable to see and it was painful. Her details were taken and not even a tone of apology for the inconvenience and unprofessionalism.

Days went by until as the son I had to call and to interact with a rude male coloured manager who only calmed down after I educated him about how to handle customer “ when a customer is angry, you as a manager you keep quiet and listen” . I was yet again asked multiple questions if we were sure if the expired product was the cause but when my mom went back to the store- the product was still at display for people to consume.

The matter was transferred to some manager who understood customer service and he asked my mother for doctor reports and he advised to escalate to their suppliers as they could not do anything as the company. I was very upset and felt failed my Pick n Pay- a big company and when such happens, we are told of suppliers and not even an apology. I thought Pick n Pay cared so much about Creating a favorable public imagine but not at all due to their unprofessional staff members.

My mom received points for about R100 which she didn’t know it was a compensation from Pick n Pay but she thought it was what she accumulated. She went back to Pick n Pay yo follow up about the claim as previously she submitted documents needed. Pick n pay response was “ we have you points on the house” like bravely father- what is R100 compared to medical costs paid for by my mom.

I am way too disappointed by Pick n Pay- I am so sure Mr Ackerman would jump around his chair to study such treatment from one of the franchises. I hope this review will be escalated further as I am not scared to take this matter higher higher higher!